Terms of Telehealth Service & Patient Agreement

By accessing TretinoinWorld or submitting an intake questionnaire, you represent and warrant that:

• You are at least 18 years of age.
• You are seeking consultation and medications solely for your own personal use and not for resale or transfer.
• You provide truthful, accurate, and complete information regarding your medical history, current prescriptions, allergies, and pregnancy status.
• You agree to read all patient information leaflets and manufacturer packaging instructions before applying any topicals.

All dermatological consultations and prescription requests submitted through TretinoinWorld are evaluated directly by our in-house UK attending dermatologists and GMC-registered prescribers. Treatment decisions are formulated from verified clinical protocols and individual patient medical history.

A formal prescription is legally authorized and issued upon individual review and digital signature by our in-house attending UK dermatologist.

Our prescribers maintain sole clinical discretion to approve, adjust the strength of, or decline any prescription request if determined clinically inappropriate or contra-indicated.

All medications are prepared, quality-checked, and dispensed directly by our in-house, GPhC-registered UK licensed pharmacy dispensary. Medications are genuine, manufacturer-sealed pharmaceutical units inspected by duty pharmacists prior to dispatch.

In accordance with UK and international pharmaceutical safety regulations, prescription and compounded medicinal products cannot be returned or reused once dispatched.

If your order is damaged in transit, or if a clinical prescriber declines your prescription request, you are entitled to a full refund to your original payment method.